Terms of Service

SECTION 1 – ONLINE STORE TERMS

• By agreeing to these Terms of Service, you confirm that you are legally permitted to use this website and make purchases according to the laws applicable in your location.
• You may not use our products or Services for any illegal or unauthorized purpose.
• You must not violate any applicable laws, including intellectual property and copyright laws, while using our website or Services.
• You must not transmit viruses, malware, harmful code or any other destructive material through our website.
• Any breach or violation of these Terms may result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

• We reserve the right to refuse Service to anyone for any lawful reason at any time.
• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, website content, products or access to the Service without prior written permission from Rawaj.
• Information you provide through the website may be transmitted through different networks and systems as necessary to operate the Service.
• The headings included in these Terms are provided for convenience and do not affect the interpretation of these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information available on our website is accurate and up to date.

However, we do not guarantee that all information on the website will always be completely accurate, current or error-free.

The information provided through this website is for general purposes and should not be relied upon as the sole basis for making important decisions.

We reserve the right to modify or update website content at any time without prior notice. Your reliance on information available through the website is at your own discretion and risk.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

• Prices of our products may change without prior notice.
• We reserve the right to modify, suspend or discontinue any product, Service, feature or part of the website at any time.
• We shall not be liable to you or any third party for any modification, price change, suspension or discontinuation of any Service or product, except where otherwise required by applicable law.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or Services may be available exclusively through our online store and may be available in limited quantities.

Returns, exchanges and refunds are subject to our Refund & Return Policy.

We make every reasonable effort to display product photographs, colors, designs, sizes and other details as accurately as possible. However, the appearance of colors may vary depending on your device, screen settings, lighting and display quality.

We reserve the right to:

• Limit the sale of products to any person, geographic area or jurisdiction where necessary.
• Limit the quantities of products available for purchase.
• Change product descriptions, availability and prices at any time.
• Discontinue any product without prior notice.
• Refuse or cancel an order where reasonably necessary.

We cannot guarantee that every product will meet every individual customer's personal expectations regarding color, fit, feel or appearance.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order placed with us. We may limit or cancel quantities purchased per person, household, account, payment method, billing address or shipping address where necessary.

If we make changes to or cancel an order, we may attempt to contact you using the email address or phone number provided when the order was placed.

We reserve the right to restrict orders that appear to be placed for unauthorized resale, fraudulent activities or other suspicious purposes.

You agree to provide accurate, complete and current information when making a purchase. You are responsible for ensuring that your phone number, email address, shipping information and other details are correct.

For information about refunds and exchanges, please review our Refund & Return Policy.

SECTION 7 – OPTIONAL AND THIRD-PARTY TOOLS

Our website may provide access to tools or services provided by third parties. We do not necessarily control or monitor such third-party tools.

Any use of third-party tools or services is at your own discretion and may also be subject to the terms and policies of the relevant third-party provider.

Rawaj shall not be responsible for issues arising solely from your use of third-party services beyond our reasonable control.

We may introduce new website features, tools or Services in the future. These will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms or services. These third-party websites are not necessarily affiliated with Rawaj, and we are not responsible for their content, accuracy, privacy practices, products or services.

Accessing any third-party website through our site is at your own discretion. Please review the policies and terms of third-party websites before providing personal information or completing transactions through them.

Any complaints or concerns regarding third-party products or Services should be directed to the relevant third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit reviews, feedback, suggestions, ideas, photographs, comments or other content to Rawaj, you agree that we may use, reproduce, publish, edit or share such submissions where legally permitted and appropriate for our business.

We are not obligated to:

• Keep unsolicited submissions confidential;
• Provide compensation for unsolicited submissions; or
• Respond to every submission.

We reserve the right to remove content that we reasonably consider unlawful, offensive, defamatory, misleading, abusive, obscene, fraudulent or in violation of another party's rights.

You agree that your submissions will not violate any third-party rights, including copyright, trademark, privacy or other proprietary rights. You must not submit malicious code, viruses, misleading information or content that could interfere with the operation of our website or Services. You remain responsible for the accuracy and legality of the content you submit.

SECTION 10 – PERSONAL INFORMATION

Your submission and use of personal information through our website is governed by our Privacy Policy.

By using our Services, you acknowledge that certain personal information may be collected and processed as necessary to complete orders, provide customer support and operate our business.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, product images, pricing, promotions, offers, delivery charges, delivery times, product availability, and stock quantities.

We reserve the right to correct errors, update information or cancel orders if information relating to a product or transaction is inaccurate. Where reasonably possible, we will contact affected customers regarding significant order changes.

SECTION 12 – PROHIBITED USES

You are prohibited from using our website or Services:

• For unlawful or fraudulent purposes;
• To encourage or participate in unlawful activity;
• To violate applicable laws or regulations;
• To infringe our intellectual property rights or those of others;
• To submit false, fraudulent or misleading information;
• To upload viruses, malware or malicious code;
• To collect personal information about others without authorization;
• To spam, phish, scrape or otherwise misuse the website;
• To interfere with website security;
• To attempt unauthorized access to our systems;
• To engage in abusive, threatening, defamatory or harmful activities; or
• For any purpose that may damage Rawaj, our customers or third parties.

We reserve the right to suspend or terminate access to our website for violations of these restrictions.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We aim to provide reliable access to our website and Services, but we do not guarantee that the website will always operate without interruption, delay, technical errors or security issues.

Products and Services are provided subject to applicable product descriptions, policies and consumer rights.

To the maximum extent permitted by applicable law, Rawaj and its employees, representatives, contractors and service providers shall not be responsible for indirect, incidental or consequential losses arising from the use or inability to use our website or Services.

Nothing in these Terms is intended to exclude any rights or liabilities that cannot legally be excluded under applicable law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Rawaj and its employees, representatives, contractors, service providers and affiliates from claims, losses, liabilities or expenses resulting from:

• Your breach of these Terms of Service;
• Your violation of applicable laws;
• Your infringement of third-party rights; or
• Your misuse of our website or Services.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law. The remaining provisions will continue to remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms of Service remain effective unless terminated by either you or Rawaj. You may stop using our website and Services at any time. If we reasonably determine that you have violated these Terms, we may restrict or terminate your access to our Services. Any obligations or liabilities arising before termination will continue to apply where legally appropriate.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service, together with our policies and other rules published on the website, constitute the agreement between you and Rawaj regarding your use of our website and Services.

Failure by Rawaj to exercise or enforce any right under these Terms does not constitute a waiver of that right. If any provision is unclear, it should be interpreted consistently with applicable law and the overall purpose of these Terms.

SECTION 18 – GOVERNING LAW

These Terms of Service and any agreements through which Rawaj provides products or Services shall be governed by and interpreted in accordance with the laws of Bangladesh.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You may review the latest version of these Terms of Service on this page at any time. We reserve the right to update, modify or replace any part of these Terms by publishing changes on our website. It is your responsibility to check this page periodically for updates. Your continued use of our website or Services after changes are published constitutes acceptance of the revised Terms.