At Rawaj, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect or does not match your order, please contact us and we will assist you with a return, exchange or refund where applicable.
Return & Exchange Eligibility
You may request a return or exchange within 7 days of receiving your order.
To be eligible:
- The product must be unused, unworn, unwashed, and in its original condition.
- All original tags, packaging, and accessories must remain intact.
- Proof of purchase or order information must be provided.
- Products showing signs of use, washing, alteration, damage, perfume, stains, or other wear will not be accepted.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective or incorrect item, please contact us as soon as possible with:
After verification, we will arrange an appropriate replacement, exchange or refund.
Size Exchange
If you need a different size, you may request an exchange subject to product availability.
The item must meet our return eligibility requirements. Delivery or exchange charges may apply where the product was delivered correctly according to the original order.
Non-Returnable Items
Returns or exchanges may not be accepted for:
- Products that have been used, worn, washed, or altered
- Products without original tags or packaging
- Items damaged after delivery due to improper use or handling
- Clearance or final-sale products where clearly stated at the time of purchase
- Items returned after the eligible return period
Refunds
Once your returned product has been received and inspected, we will notify you regarding the approval of your refund.
If approved, the refund will be processed through an available payment method. Processing time may vary depending on the payment provider or banking service.
Original delivery charges may be non-refundable unless the return is caused by an error from Rawaj or the product was received damaged or defective.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been shipped or handed over to the delivery service may not be eligible for cancellation and may need to follow the regular return process.
How to Request a Return, Exchange, or Refund
Please contact our customer support team with your name, phone number, order number, and reason for the request:
Our team will review your request and guide you through the next steps. Rawaj reserves the right to review each return, exchange, or refund request before approval.